Renault Kadjar

This section shows charges that you’ll pay at the counter because of (a) where you're picking your car up, (b) who's driving, and (c) where you go during your rental. It doesn’t show other over-the-counter costs, such as charges for fuel, child seats or additional services.

You are responsible for any charges and fines, including tolls, congestion charges, speeding tickets and parking or traffic fines.

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tyres and windscreen. Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you're dissatisfied with the policy or the cover it provides.

The main driver (the person named on the booking) must be present when you pick the car up, and must be the one who pays anything charged at the counter. There may be a daily fee for additional drivers. The rental terms, including age-related restrictions and fees, apply to any additional drivers.

You may have to pay extra for any emergency roadside assistance that your rental company provides. When you pick your car up, please make sure you find out where the relevant paperwork is kept. In most cases, it’ll be in the glove box or attached to the sun visor.

After your rental

If you’ve incurred any charges, such as speeding tickets or unpaid congestion charges, the car hire company will try to contact you when the authorities ask them who was driving. This could be months after your rental – and you’ll have to pay the company’s administration fee as well as the original charge.

If this applies to you, the cost is £18.00 including tax per rental.

The main driver must be in possession of a Credit Card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount (which will be blocked on the Card for the duration of the rental). The Card will also be required to pay for local fees, extra equipment and anything purchased additionally at the car hire counter. ​Please bring a letter from your credit card company, confirming that you have the right cover for this rental. If you can’t supply this proof, the counter staff will insist that you buy the cover at the counter.

Cards distributed by neobanks (online-only banks) are not accepted.

Cards have to be issued by a registered bank.

If you pay by credit card, your bank may charge you an international transaction fee.

Credit cards must be valid for a period of 2 months after the rental finishes.

The payment card(s) used at the rental counter must be in the name of the main driver (the person named on the booking).

Cards must have the full name of the main driver and the 16-digit number, expiry date and security number of the card written on them to be accepted. Cards without the aforementioned details will not be accepted and the car hire company will not provide the customer with the vehicle.

Credit cards need to be activated for international transactions and for payments abroad.

You'll need to know the PIN of the payment card you are planning to use to pre-authorise your deposit.

The credit card must have a chip.

The counter staff can only accept the following credit cards for the deposit: (you’ll need to have the physical card with you - and prepaid, recharge or virtual cards are not accepted).

MasterCard

Visa

When picking the car up, the main driver and any additional drivers will need to provide a full driving licence in their name.

Digital driving licences will not be accepted.

If you’ve had your driving licence renewed and it only shows the date it was renewed, you'll need to prove when it was originally issued.

All drivers must have held their driving licence for at least 2 years.

You might not be able to rent a car if any of the following apply:

• You’ve committed any driving offences
• You hold penalty points or have endorsements on your driver's licence
• You’ve ever committed any offences relating to alcohol or drug use

If any of the above applies, please contact the rental branch before pick-up to confirm if you will be allowed to rent a car.

It is each driver’s responsibility to find out what paperwork they need before driving in another country. For example, you may need a visa and/or International Driving Permit as well as your driving licence.

Driving licenses printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driver's license. For driver's licenses from countries not part of the international driver's license treaty, an official translation of the license must be presented with the original license.

If you hold a UK driving licence, the counter staff may need to check your driving record when you pick your car up. So we strongly recommend you get a licence ‘check code’ from the DVLA before you go to pick your car up:

1. Visit www.gov.uk/view-driving-licence and click ‘Start now’
2. Enter your driving licence number, National Insurance number & postcode
3. Tick the ‘I agree’ box and click ‘View now’
4. Click ‘Get your check code’
5. Click ‘Get a code’
6. Write down your code – or click ‘Print or save a driving summary’

The code is only valid for 21 days – but once you’ve picked your car up, you won’t need it anymore. So all you have to do is make sure you get your code less than three weeks before your pick-up date.

At the counter, you'll need to provide:

Each driver's full, valid driving licence

Your rental voucher

Customers who can’t provide a return flight ticket will be processed as local renters.

Each driver's passport

Proof of the main driver's home address

A current utility bill in the main driver's name

You'll need to provide one of the following: (a) an airline boarding pass, (b) a train ticket, or (c) a ferry ticket. This must be for your return journey, and must show your departure time and date.

Any utility bill or bank statement must have been issued no more than 4 months before you pick up your car.

Some occupations such as professional sports people, entertainers, taxi / delivery drivers or foreign service and military personnel are excluded from the insurance policy. This is also applicable for students under the age of 25, please enquire with the renting branch before booking.

At pick-up, the car hire company will require EITHER a printed copy of the customer's voucher OR an eVoucher. If this is not presented, the car hire company may not allow the car to be picked up, or may charge again for the rental.

When you booked your car, you booked a certain make and model ‘or similar’ (‘similar’ means same gearbox, similar size, similar engine, etc.). The counter staff may provide a different car - not the exact make and model that you were expecting.

To drive this car, you must be at least 21.

To drive this car, you must be under the age of 81.

If you are arriving by plane, the car hire company needs your arrival flight number at least 3 days before your rental is due to start. If you do not provide your flight number, the car hire company cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.

If your flight is delayed, please call the rental counter during their opening hours.

When you pick the car up, please make sure you read any terms and conditions before signing the rental agreement, including any terms of additional products you may purchase at the counter. It's very important that you understand the agreement/policy’s exclusions and limits, as well as the rules about anything you pay for at the rental counter.

The car has a theft excess of £1,505.00 including tax.

The rental company will require a security deposit of £1,505.00 when you pick your car up. The deposit will be returned after the rental, as long as all conditions have been met.

The car has a damage excess of £1,505.00 including tax.

When you pick your car up, the counter staff will require a security deposit for the car. They may also require a security deposit for fuel in the tank and for certain extras (e.g. a child seat or GPS). After your rental, your deposit(s) will be returned.

Due to fluctuating foreign exchange rates and other possible banking charges, the car hire company cannot be held responsible for any difference between the amount paid and the amount refunded.

The Collision Damage Waiver and Theft Protection policies come with an ‘excess’. The excess is the amount that you will need to pay before the policy covers the rest of the cost (for anything the policy covers).

If you buy “Reduced excess,” it lowers the applicable Collision Damage Waiver and Theft excess amounts. It excludes things like windshields, undercarriage, interior, personal belongings, towing fees, and off-road time – as well as any “extra equipment” rented from the car rental company, like car seats or GPS devices. Note that your coverage will be invalidated by negligence, refueling errors, breaking the terms of the rental agreement, or breaking the law (e.g. driving under the influence). You may find that the rental agreement you receive at the counter refers to “Reduced excess” by a different name. If it does, this won’t affect how it works. For more information about full exclusions, refer to your rental agreement. Reduced excess isn’t insurance.

At the car hire counter, you may decide to buy additional cover to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn't, such as tyres and windscreen. Please note: If you do, the contract will be between you and the rental company – so you’ll need to contact them if you're dissatisfied with the policy or the cover it provides.

If you’re involved in a 'single vehicle accident' and/or the bodywork is particularly badly damaged, the excess will be higher.

Please make sure you read the terms and conditions of the cover you receive when signing the rental agreement at pick-up, to find out about the policy’s exclusions and limits. Policies normally exclude things such as windscreens, glass, wheels, tyres, undercarriage, interior, personal belongings, towing charges & off-road time – as well as any ‘extra equipment’ hired from the car hire company, such as child seats and GPS devices. Note that your cover will be invalidated by negligence, refuelling errors or breaking the terms of the rental agreement (for example, by driving under the influence of alcohol or drugs).

Damage to the car will be charged for by the car hire company after it is dropped off - and will incur a Damage Administration fee on top of the amount deducted from the excess.

An Immobilisation Charge is payable in the event of an accident. This is in addition to the amount deducted from the excess and is compulsory. This charge is calculated against the car group and the number of repair days.

If the car is damaged or stolen, the rental company will charge an administration fee. If you pay for damage/theft with a credit card, they'll charge an additional administration fee.

Once the rental is completed, customers need to return to the rental office to ask for a refund of the deposit. The deposit has to be repaid against the same payment card originally used.

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When you pick your car up, the fuel tank will be full or partly full. You will leave a deposit to cover the cost of the fuel: the counter staff will block this money on your credit card. Just before you return your car, please replace the fuel you've used.

The fuel tank will be either full or part-full. When you pick the car up, please check how much fuel there is. On return, as long as you've replaced the fuel you've used, you’ll pay no fuel fees.

If you return your car with less fuel than it had when you picked it up, the car hire company will keep some or all of your deposit to cover the missing fuel. The cost of the missing fuel will be based on the supplier's current price per litre. This may cost you more than you would pay to refill the tank yourself.

If there’s any fuel missing when you drop your car off, you'll be charged both a refuelling fee and the cost of the missing fuel (at the current market price per litre/gallon).

Vehicles are supplied with a minimum of 80% battery charge and should be returned with the same percentage battery charge. Hirers are recommended to return the car with the same battery charge to avoid charges. In the event the vehicle has been returned with less battery charge than it was provided with, a charge of £0.50 will apply for every 1% under the agreed return battery charge level.

One-way rentals are not available - you will need to drop the car off at the pick-up location.

Vehicles can only be used on the UK mainland. If traveling to Islands, such as the Scottish Islands, Isle of Wight and Isle of Man, customers should expect longer response times for warranty breakdown. Permission must be sought from Green Motion giving 7 days prior notice for any overseas travel. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. Failure to obtain permission will result in a breach of contract and will incur charges. Charges will be dependent on the circumstances of each case e.g., the cost of repatriation of the vehicle, foreign storage costs or impounding costs. Overseas mileage is limited to 100 miles per day. Mileage over the agreed amount with be charged at £0.30 per mile. Any unlimited mileage package applies to travel in the UK only. Permission for use in Ireland or on the continent and France will incur additional fees. Green Motion are unable to provide 'French Air Quality Certificates' to customers wishing to drive in Paris, Grenoble or Lyon therefore fines and potential charges may apply. We would recommend you do not drive our vehicles in these cities. If you take our vehicle to these cities and incur a fine, then all costs relating to this fine will need to be covered by the hirer.

Customers must inform the car hire company of any cross-border travel as restrictions may apply in certain countries where the car cannot be taken.

A delivery / collection service is not available.

Any additional services will be subject to any applicable sales taxes and location fees.

No animals, except service dogs, are allowed in the car, as this can cause severe allergic reactions in future customers. If you let any animal in the car, the rental company will charge a penalty fee and a cleaning fee.

If you need the car, including any extras, for longer than originally agreed, please call the pick-up counter (you’ll find their phone number on your rental agreement). If you don’t give them enough notice, there may be a penalty fee on top of the additional cost. You’ll also need to sign a new rental agreement with the rental company and arrange insurance to cover the additional day(s).